Refunds & cancellations

Our courses are digital. This page explains how delivery, cancellations and refunds work.

Delivery

There is nothing to ship. When your enrolment or payment is confirmed, the course appears immediately under My learning and stays available for the access period shown on the course page.

Free courses

Free courses involve no payment. You can leave a free course at any time by contacting us.

Paid courses: refunds

• Payment taken but no access: if your payment succeeded but the course did not appear within 30 minutes, contact us. We will either fix your access or refund you in full.
• Duplicate payment: if you were charged twice for the same course, we refund the extra payment in full.
• Change of mind: you can request a full refund within 7 days of purchase if you have watched less than 20% of the course's lessons.
• Outside these cases, payments are non-refundable because course content is available instantly.

How to request a refund

Email support@nervalearning.com from your account email with the course name and payment date. We reply within 2 working days. Approved refunds are sent to the original payment method and usually reach you within 5–7 working days, depending on your bank. Course access ends when a refund is issued.

Cancellations

Courses are one-time purchases, not subscriptions, so there is nothing to cancel and no automatic renewal.

Last updated 17 October 2026. Questions? Email support@nervalearning.com.